FAQ
Frequently Asked Questions
Do you offer custom or personalized items?
Absolutely! Personalization is one of our favorite parts of what we do. Many of our products can be customized with names, dates, sayings, school mascots, logos, and more. If you have a special idea in mind, send us a message — we love bringing custom ideas to life.
How long does shipping take?
Most orders are created and shipped within 3–5 business days, though personalized or large custom orders may require additional processing time. Once your order ships, you’ll receive tracking information so you can follow it every step of the way.
What is your return policy?
We have a 14-day return policy for non-personalized items, which means you have 14 days after receiving your item to request a return. The buyer must pay return shipping.
To be eligible for a return, your item must be in the same condition that you received it. Customized items are nonreturnable.
How do I care for my handcrafted item?
Each handcrafted item is made with care, and proper maintenance will help it last for years to come. We recommend keeping wood products dry, avoiding prolonged exposure to direct sunlight or extreme temperatures, and gently cleaning with a soft cloth. Items that are engraved, painted, or sealed should not be soaked or placed in the dishwasher unless specifically noted in the product description. If you ever have questions about caring for a specific item, feel free to contact us — we’re always happy to help.
Do you offer bulk or wholesale orders?
Yes! We happily offer bulk and wholesale pricing for schools, teams, businesses, events, fundraisers, weddings, and boutiques. Many of our items can be personalized in larger quantities. Please contact us with the item, quantity, and timeline for a custom quote.
Do you have active discount codes or promotions?
We occasionally run seasonal promotions, holiday sales, and special event discounts. Follow our social media pages or join our email list to stay updated on current deals and new product launches.
How can I contact you?
You can contact us anytime through our website contact form, or by emailing us directly. Because we are a small handmade business, please allow 1–2 business days for a response, though we usually reply much sooner.
Do you offer express shipping?
Yes, express shipping may be available on select items depending on production time and customization requirements. If you need an order quickly, please contact us before purchasing so we can confirm availability and timing.
Do you ship internationally?
Yes! We proudly ship internationally and have customers around the world. Shipping costs and delivery times vary depending on location and the size of the order. Please note that buyers are responsible for any customs fees, duties, or import taxes required by their country.